Marketing and events for customer engagement.

Weeklies

Integrated Marketing: It Works For Events, Too

november-masthead

We’ve been at this a good while and know from experience that every well-managed corporate event pays dividends. Serving up impeccable lodging, tickets to a great game or tournament, four-star dining and stress-free transportation will, at the very least, mean your guests will fondly remember you for a long time. But there’s so much more that can be accomplished, and 54 is much more than just a ticket and a room.

There’s nothing wrong with being content merely to show your guests an unforgettable experience, and we’ll continue to make those outcomes happen as no other company can. But for those who want to leverage their events—client entertainment and employee incentive programs—for a greater goal, 54 has the mechanisms in place to make it happen.

  • Bring an integrated marketing mindset to your events. Treat your events as you would any other marketing initiative. We like to apply a disciplined five-point approach: 1) Strategy. 2) Location, Location, Location. 3) Guest Lists. 4) Working the Touch Points. 5) Measurement.
  • Strategy. It’s a company-wide thing. In many organizations, events too often function within a silo where the same individual or team is tasked with handling everything. It’s far better to build internal and external programs encouraging the entire organization—sales, marketing, purchasing and others—to lean into your entertainment strategy and contribute ideas for what your events should achieve.
  • Location is key. Is your strategy to strengthen a relationship, show a client you share his interests or build a deeper bond with a valued employee? Learning about what really interests your audience and choosing the right setting can make all the difference in achieving the goal. Could be a huge sporting event is the right venue, or an off-the-beaten-path escape, possibly action-adventure travel. We can help pinpoint the right place.
  • Speaking of “right,” invite the right people. About guest lists, we like to counsel our clients to give real thought about inviting the right people to the right event at the right time. Whether it’s a challenging prospect, a key customer, a valued employee or a potential business ally, each requires a tailored strategy to get the “yes, I will attend.” One company CEO we met with said he gets invited to dozens of events a year and only attends one or two. Why? The hosts know his interests down to the most intimate detail.
  • Take advantage of touch points. There are dozens of opportunities to reach and connect with your guest list before, during and after the event. Make the most of them. From “save the date” emails, formal invitations and sending itineraries, to thank-you cards, post-event scrapbooks and follow-ups, capitalize on every opportunity to engage, build rapport and distinguish your brand.
  • Track your exposure. We call it CPA, Cost Per Acquisition, or ROI. But it amounts to measuring your event. How deeply the analysis goes depends upon what the strategy for your event is. If your goal is lead generation, to button up a sale or to attract and retain talent, those things are important to quantify. At the very least an event postmortem can capture what was done well, what needs improvement and where savings can be found. Even if it’s back-of-the-envelope math, you’ll feel better about the expense if you know the dollars were well spent.

Now is the time to let 54 help you maximize every entertainment dollar.

No.31 Linens inspected.
No.19 Security team vetted, in place.
No.17 Guests’ likes/dislikes recorded.
No.33 Home amenities prepped and placed.
No.52 Handicap access located, verified.
No.08 Guests’ food allergies documented.
No.28 Preferred beverages ordered.
No.23 Golf pairings made.
No.47 Staff uniforms delivered.
No.02 Lodging standards verified.
No.43 Aircraft seating preferences confirmed.
No.25 Homes inspected for cleanliness.
No.49 Reception halls booked.
No.37 Translators vetted, hired.
No.06 Flight info/arrival/departure monitored.
No.35 Luggage transfer protocols confirmed.
No.16 Traffic patterns studied, logged.
No.38 Child services/nannies vetted, hired.
No.41 Stadium maps delivered.
No.54 Event dress code noted, communicated.
No.29 Boats chartered.
No.03 Chefs vetted and secured.
No.51 Umbrellas/rain gear checked.
No.39 Hunting/fishing forecasts checked/licenses purchased.
No.36 Photographers hired.
No.13 Talent booked, arrival time confirmed.
No.34 Luggage tags confirmed.
No.21 Property map for guests created.
No.22 Golf clubs/guns rented.
No.46 Extra sunblock ordered.
No.18 Hunting/fishing guides vetted, hired.
No.40 Pick-up/drop-off locations scouted, confirmed.
No.45 Emergency air services researched.
No.53 Event’s “items prohibited” list obtained.
No.04 Dinner reservations confirmed.
No.44 Tailgate party locations confirmed.
No.05 All event tickets purchased.
No.07 Local hospitals/urgent care identified.
No.26 TV guides/local channels logged.
No.48 Meeting spaces identified, inspected.
No.12 Drivers interviewed, vetted.
No.09 Weather forecast checked, proper gear secured.
No.15 Taxes, gratuities, service fees tallied and paid.
No.27 Community/hotel entrance codes tested.
No.20 Parking and passes secured.
No.01 All vehicles fueled and serviced.
No.30 Tours and guides vetted, confirmed.
No.14 Agenda/itineraries double-checked, mailed.
No.11 Wi-Fi availability/log-in directions confirmed.
No.24 Local food/restaurants identified.
No.10 Event walk-through performed.
No.32 Bathroom amenities prepped and placed.
No.42 All deposits made.
No.50 Extra device chargers acquired.